IVM Answering Attendant Software

IVM is a telephone voice mail, call attendant, and interactive voice response (IVR) program for Windows. It connects to the phone using a professional telephony board, voice modem, or directly to a VoIP service.

For example, IVM can play a menu to callers, redirect incoming calls during office hours or act as an answer machine and take messages for a number of voice mail boxes after hours. All calls (including those answered by you) are logged with date, time and caller ID. The recorded messages can be played at any time, forwarded to an email address, accessed via the internet or, if necessary, saved for future reference. This software is a complete voicemail, call attendant, menu system, info-line, audiotext or autodial solution for small to medium businesses.

IVM can also be used very simply as a computer answering machine. Just run the install file on your PC and it will be ready to answer calls. But, when you are ready, you can explore the advanced key response and programming options to create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.

Typical Applications
Voicemail (from a single answering message to hundreds of voice mailboxes).
Call attendant (using the menu call transfer features) to transfer and direct calls.
Telephone information lines or AudioText type systems.
In-coming caller ID logger or display.
Automated telephone order taking.
Automated telephone surveys (using the number entry features linked to a database).
Credit card telephone account payment.
Automated outbound call dial & message systems.
Dial in computer control or information (eg. Dial in to test security alarm or to restart server).
Many more call management applications.

Features
Multiple telephone line support (1 - 64 lines simultaneously).
Visual display for menu setup with drag and drop functionality.
Caller ID logging (even if no message is left) and optional on-screen caller ID flash display.
Call key select menus and ability for caller to enter numbers.
Automatic message forward by email or upload to internet.
Call transfer (subject to your phone company or PBX features).
Remote Access (listen to messages by dialing-in) including toll-saver.
Fully Supports VoIP connections using the SIP protocol. More information on VoIP here
Axon IP PBX auto detection when installed on the same server.
Save in-coming messages as wav files (keep messages for legal/record purposes).
Automatic hours feature (enter your office hours and it will automatically answer after hours).
Unlimited (selectable) out-going messages and menus.
Call simulator is included so you can test your systems off-line.
Automated outbound calls and messages (for telemarketing, messaging etc.).
Unlimited voice mail boxes (each with own email forward, internet access page or remote access).
Extended message play on key press including support for wav, mp3 and a number of other formats.
Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files.
Ability to open files or run other software to process data or report information.
Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more.
Free professionally voiced greetings included.